Since HashSets.com is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is delivered. As a customer you are responsible for understanding this upon purchasing any item at our site. However, we realize that exceptional circumstance can take place with regard to the character of the product we supply. Therefore, we DO honor requests for the refund on the following reasons:
1. Download and unzipping issues: it may happen so that you are having problems while downloading the product or its unzipping. Claims regarding such issues must be submitted to our Support department. If you do not properly contact us during this period, you agree that we may construe silence as a successful download of the product with no further right of redress or refund for a “download issue” reason. Failure to receive assistance for downloading or unzipping within 1 day may result in a refund decline.
2. Major defects: although all the products are thoroughly tested before release, unexpected errors may occur. Such issues must be submitted for our Support department’s approval. We keep the right to rectify the error or defect within 72 business hours. If any deficiency is approved and we fail to correct it within 72 business hours from the date of the initial complaint letter or any other notification provided by a Customer, the refund will be issued to the customer in full without any compensations or reimbursements. OR, at customer’s choice, replacement of the product of the same or around the same value can be offered.
3. Product not-as-described: such issues should be reported to our Support department within 24 business hours from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer’s false expectations or wishes are not honored.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party forensic or security software other than those which are specified as compatible in a description available on the page of each product. We don’t guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.
Our Support department is always eager to assist you and deliver highly professional support in a timely manner. If you have any refund policy questions please telephone, email or contact us using the provided form below: